Frequently Asked Questions (FAQ)

We have compiled a list of our most frequently asked questions. We hope you find the answer to your question below. 


Signing up to the Online Studio is easy! First choose one of the available membership tiers: Glow or Sparkle. Then select your preferred subscription plan: monthly or annual (you get 2 months free!). You will then be directed to the checkout page where you'll create an account (username and password) and enter payment information. Once you complete the registration process and payment, you will have access to all the benefits and content available to members.

Head to and enter your username and password to login. Once you're logged in you'll arrive at your Dashboard. You can either click on your Membership Tier button or just scroll down for the content under the Membership / My Classes section.

If you have forgotten your password, you can easily reset it by clicking on the "Forgot Password" link on the login page. You will be prompted to enter your email address associated with your account. After submitting your email, you will receive a password reset link via email. Follow the instructions in the email to reset your password. If you don't receive the email, please check your spam or junk folder. If you still encounter issues, our customer support team will be happy to assist you.

If you've forgotten your password, don't worry. On the login page, you'll find a "Forgot Password" link. Click on it, and you'll be prompted to enter the email address associated with your account. Follow the instructions sent to your email to reset your password and regain access to your account.

To update your personal information, log in to your account and navigate to the "Profile icon" on the top right of the page. Click on it for the drop-down menu and select "My Account". There, you will find options to edit your personal details such as name, email address, contact information, as well as add a profile picture of your choice. Make the necessary changes and save your updated information by clicking on the "Update" button.

You'll be able to also enter a new password by just switching to the "Password" tab.

Absolutely! Our membership website is designed to be accessible on various devices, including desktops, laptops, tablets, and smartphones. You can enjoy our content and benefits across multiple devices, as long as you have an internet connection.

To update your credit card information, log in to your account and navigate to the "Profile icon" on the top right of the page. Click on it for the drop-down menu and select "My Account". On the left side bar click on "Billing". You'll be able to update your account with a new credit card to ensure a smooth payment process.

If you wish to upgrade or downgrade your membership plan (as switch from Glow to Sparkle tier or from annual to a monthly plan), you'll need to first cancel your current subscription and then sign up for the new desired tier or plan. If you encounter any difficulties, please reach out to our customer support team for assistance.

No, we believe in transparency. Our membership fees are clearly stated on our website and there are no hidden fees or additional charges. The price you see during the sign-up process is the price you'll pay for the selected membership plan.

You can cancel your membership at any time. You'll need to log into your account to access the "Billing" section. Once there you'll click on the Subscriptions tab and then on "Cancel" to cancel your subscription. Make sure to confirm cancellation and you're all set. For a step-by-step video and slides of this process visit this link.

It's important to note that after you cancel your subscription you'll still have access to the Online Studio until your next renewal date. If you have any specific questions or need assistance with canceling your membership, please contact our customer support team.

We are sorry but we do not offer membership refunds. You may cancel your membership anytime (see above) and your access will terminate on the last day of the billing cycle you paid for whether it be for the month or the year.

If you have a question or need support regarding our membership website that is not addressed in the FAQs, you can reach our customer support team by filling out our contact form on our website's "Contact" page. Please provide as much detail as possible regarding your question or issue, and our support team will respond to you as soon as possible.

In-Person Classes | Student Corner

Signing up for a dance class is easy! Simply head to this website's homepage and select the class that suits your interests and level. Click on the sign up/enroll button to be directed to site checkout. Create your login info if this is your first time on this website and choose your preferred form of payment. Once you complete your registration process and secure your spot, you'll be taken to your account dashboard. There you'll click on your class' banner to access your Student Corner. Please fill out the studio waiver entirely, sign it and bring it to class.

You may also sign up for class at the door if paying by cash. Just make sure to check beforehand with Cris! about remaining spots and do arrive 10-15 minutes before class starts.

We recommend wearing comfortable, dance or athletic attire, fitted clothing that allows you to move freely. Additionally, make sure to wear appropriate non-heeled dance shoes or just be barefoot.

No prior dance experience is required for our beginner's classes. These classes are specifically designed for individuals with little to no dance background, as well as belly dance students who are completing their Beginner Level's track.

Intermediate or Advanced-Intermediate classes do have specific prerequisites and require longer belly dance experience. Feel free to reach out to Cris! for guidance on selecting the right class for your level.

In most cases, it's preferable to join a dance class at the beginning of a session to ensure a smooth progression with the material being taught. However, if there is availability and the class level aligns with your skills, you may be able to join mid-session. Contact your instructor Cris! for further assistance.

The duration of our weekly dance classes is 1 hour. Workshops and master classes will be longer. You can find the specific duration mentioned in the  class page's description.

Cris! strives to provide performances or recitals to showcase the progress and achievements of her students. These events often take place at the end of a session or dance season. Information about performances, recitals, or any additional fees associated with them will be communicated in advance.

We do not offer a refund or credit (make-up class) for online or in-person class purchase. Please understand that signing-up for an online or in-person class package implies on full commitment to the current session. If you know ahead of time that you'll be missing classes during a particular session, please purchase drop-in classes when available or make sure to communicate with the instructor beforehand about your needs.

If you have a question that is not addressed in the FAQs, you can reach our customer service team by filling out our contact form on our website's "Contact" page. Our customer service team will respond to you as soon as possible.